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Services Networks
[Click on hyperlinked author name to download pdf of full text article]
David Ballantyne:
The Case of Linux: Global Challenger to Microsoft's Hegemony?
Josée Bloemer, Gaby Odekerken- Schröder and Hilda Martens:
The Psychology Behind Commitment and Loyalty: An Empirical
Study in the Banking Industry
John Cadogan, Graham Hooley, Susan P. Douglas, Sheelagh Matear,
and Gordon Greenley:
Measuring Marketing Capabilities: A Cross-national Study
Hans Kasper:
The Innovation and Learning Perspective in Market Oriented Service Organisations
S.B. Mohanty:
When Customers Become Collaborators - An Electricity Distribution Company's Experiences in Indian Villages
Paul G. Patterson and Jirawat Anuwichanont:
The Impact of Key Personality Constructs on the Satisfaction, Trust, Loyalty Relationship in a Services Context
Petteri Pohto, Matti Tuominen, Arto Rajala and Kimmo Alajoutsijärvi:
Buyer-Seller Relationship in B-to-B Electronic Commerce
Ming Ong Wong, Sarah Todd and Ken Deans:
Internet-Based Business-Consumer Relationship Development: A Conceptual Model
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